Insurance Claims Adjusters Slam AI in 98% of Glassdoor Posts as Jobs Drop 21%
Updated
Updated · WIRED · Aug 31
Insurance Claims Adjusters Slam AI in 98% of Glassdoor Posts as Jobs Drop 21%
1 articles · Updated · WIRED · Aug 31
Summary
Glassdoor found claims adjusters criticize AI in 98% of reviews that mention it, the highest rate of any U.S. occupation tracked by the platform.
Adjusters say insurers are forcing error-prone tools into claims intake and review, creating misclassified cases, hallucinated summaries and extra cleanup work that still falls on humans.
Employment pressure is intensifying that backlash: BLS data show claims-adjuster jobs fell 21% between May 2025 and May 2026, while Glassdoor says entry-level postings are down 50% since 2025.
Insurers are expanding automation anyway—Lemonade said its AI Jim handled 96% of initial reports and automation touched about 55% of all claims by the end of last year.
The dispute reflects a broader industry shift as carriers use AI to inspect damage, summarize records and speed payouts, while adjusters warn that replacing human judgment can hurt both workers and policyholders.