91% of Professionals Say Firms Miss AI Value as 41% Lack Quality Tools
Updated
Updated · ZDNet · Aug 28
91% of Professionals Say Firms Miss AI Value as 41% Lack Quality Tools
3 articles · Updated · ZDNet · Aug 28
Summary
A Thomson Reuters survey of 1,800 professionals found 91% say their organizations still fall short of capturing AI’s value, underscoring a widening gap between AI ambition and day-to-day results.
Rising IT bills and weak returns are driving the disappointment: 41% of workplace AI users said they lack high-quality tools, and 35% at firms with a formal AI strategy said it is not visible in daily work.
Thomson Reuters COO Kirsty Roth blamed “tool blast” — broad AI rollouts without clear business outcomes — and said firms should let teams test tools briefly, measure results, and shut down weak experiments fast.
Roth said stronger performers turn exploration into a few production use cases with process changes, while many companies remain stuck in pilots; Gartner has predicted 40% of enterprises will demote or decommission autonomous agents by 2027.
At Thomson Reuters, 87% of employees use AI daily across five priority functions, offering a model the company says depends on trusted outputs, data safeguards, and explainable results.