Quantum Fiber Outage Leaves 5,200 Lehigh Acres Customers Offline for 12 Days
Updated
Updated · Wink News · Jul 31
Quantum Fiber Outage Leaves 5,200 Lehigh Acres Customers Offline for 12 Days
2 articles · Updated · Wink News · Jul 31
Summary
More than 5,200 Quantum Fiber customers in Lehigh Acres have gone nearly two weeks without internet after service dropped on July 20, disrupting remote work, summer classes and basic household use.
Quantum previously said a third-party contractor damaged multiple lengths of fiber-optic line, but customers say daily restoration texts have repeatedly slipped without a firm timeline.
Residents say the outage has also knocked out Wi-Fi calling, security cameras and smart thermostats, forcing some to drive to libraries or pay for temporary Earthlink or Starlink service.
Some customers are now scheduling installations with rivals such as Xfinity, saying clearer notice of a long outage would have changed work and family plans.