Service Electric Restores TV, Internet After 1-Week Outage Caused by Network, Database Issue
Updated
Updated · 69News WFMZ-TV · Jul 28
Service Electric Restores TV, Internet After 1-Week Outage Caused by Network, Database Issue
2 articles · Updated · 69News WFMZ-TV · Jul 28
Summary
Tuesday morning, Service Electric said TV, cable and internet service was back for the vast majority of customers after an outage that lasted more than a week in Berks County, Pennsylvania.
An 8 a.m. update blamed the disruption on a network and database issue, giving customers the first public explanation for the prolonged service failure.
Customers still offline were told to power-cycle equipment for about 30 seconds and contact a local call center if service does not return.
The restoration closes a week-long disruption that affected core communications services and prompted a company apology to impacted customers.