Apple Issues iPhone Duo Crack Memo for Stores as $1,999 Foldable Faces Screen Faults
Updated
Updated · MacRumors · Oct 27
Apple Issues iPhone Duo Crack Memo for Stores as $1,999 Foldable Faces Screen Faults
3 articles · Updated · MacRumors · Oct 27
Summary
Apple sent stores and authorized repair providers an internal memo this week telling technicians how to diagnose and repair or replace iPhone Duo units with cracked inner displays.
The guidance follows Apple's public statement Monday that a small number of iPhone Duo devices are affected, with defects typically appearing soon after use.
Apple has not launched a public repair program or recall, instead directing customers to AppleCare for replacements if they encounter the issue.
The problem surfaced within days of the $1,999-plus phone reaching buyers, with reports of cracks and lines near the hinge; iFixit has pointed to a possibly defective hinge, though Apple has not confirmed a cause.