Google Store Denies Pixel 10 Trade-Ins for Pixel 11 Orders, Triggering Charges and Refund Delays
Updated
Updated · Droid Life · Aug 26
Google Store Denies Pixel 10 Trade-Ins for Pixel 11 Orders, Triggering Charges and Refund Delays
3 articles · Updated · Droid Life · Aug 26
Summary
$600-scale trade-in credits tied to Pixel 11 preorders are being denied for some Pixel 10 owners, prompting card charges, returned phones and missing refunds.
Pixel 10 devices appear to be absent from the Google Store trade-in partner’s system, so assessments can flag them as unsupported even while messages suggest requirements were met.
Google support has told affected customers the company is aware of the problem and asked them to wait up to 48 hours for a fix.
The issue appears limited to Pixel 10 series trade-ins in the U.S. Google Store, while customers trading in other phones are not seeing the same problem.