New Orleans Deploys AI on 911 Crash Calls Within 200 Meters of Reported Wrecks

1 articles · Updated · Fox News · Aug 25

New Orleans now lets an AI system answer some 911 calls only when they concern a crash already reported and all human call-takers are busy.
The tool checks whether the caller is within 200 meters of a known wreck, asks if they are calling about that specific accident, and sends anything unclear or unrelated back to a human queue.
OPCD says the AI cannot dispatch responders, judge urgency or end calls; callers with new information or direct involvement stay on the line for a person, and normal callback procedures still apply.
After reviewing 100% of AI-handled calls in its first 3 months, OPCD said it found no false positives or negatives; Carbyne reported more than 3,500 triaged events in 90 days, a 30% drop in redundant calls and answers up to 40 seconds faster.
The city says the system, launched in 2023, is meant to ease staffing shortages and repeat-call surges, and has not been expanded beyond this narrow auto-crash use.