T-Mobile Customer Switches to Mint After Forced Plan Hike to $140 a Month
Updated
Updated · ZDNet · Aug 7
T-Mobile Customer Switches to Mint After Forced Plan Hike to $140 a Month
1 articles · Updated · ZDNet · Aug 7
Summary
$140 for two lines on T-Mobile's new Experience More plan pushed a 10-year customer to Mint, where the bill fell to about $20 a month using the same underlying network.
The tipping point was T-Mobile's forced migration from a legacy Simple Choice plan that cost $80 a month, a move that would have added roughly $60 monthly for perks the customer said were unnecessary.
Mint's appeal was lower cost and an easy transfer—both numbers moved in minutes via eSIM—but the tradeoff is no nationwide stores and slower service in congested venues because traffic can be deprioritized.
The switch also followed a T-Mobile outage that recently hit thousands of users nationwide, underscoring the author's view that big-carrier fees, lock-in tactics and premium add-ons no longer justified the price.