Josh Miller Says 10 Million Weekly AI Agent Users Show No Mainstream Breakthrough
Updated
Updated · WIRED · Aug 6
Josh Miller Says 10 Million Weekly AI Agent Users Show No Mainstream Breakthrough
1 articles · Updated · WIRED · Aug 6
Summary
Josh Miller argues AI agents still have not reached ordinary consumers, saying he has not heard anyone outside tech talk about using one despite Silicon Valley’s fixation on the category.
OpenAI said last month its Codex and ChatGPT Work agents together have about 10 million weekly users, with Anthropic’s Claude Code and Cowork seen at similar levels—far below roughly 1 billion monthly users for ChatGPT and Gemini.
Miller says the gap reflects a product problem, not a technology problem: companies are shipping agent demos such as coding and website navigation instead of consumer tools people actually want.
Dia’s personalized morning briefing—greeting users, pulling tasks from calendar and email, and adding small prompts like art—is his example of an agent feature succeeding because the user never has to care that it is an agent.
The broader stakes are high for AI labs that have spent billions training models for more complex work and still need a mainstream product that turns agent capabilities into mass adoption.