Burger King Launches 2 Service Programs as Thousands Seek Better Order Accuracy

3 articles · Updated · Fox News · Jul 22

Burger King rolled out two customer-service measures four months after collecting thousands of calls and texts asking for friendlier service and more accurate orders.
The new “Your Way Champion” creates a dedicated manager role focused on guest experience, order customization and resolving customer issues in restaurants.
The “Whopper Guarantee” promises a remake on the spot if a burger misses expectations and adds the customer’s next Whopper free via QR code.
Social media reaction was mixed: some users praised Burger King for acting on feedback, while others said the chain was prioritizing customers over underpaid employees.
Burger King said it will keep gathering feedback and use it to make further changes across its restaurants.