Jersey Mike's Ousts Chick-fil-A by 1 Point in ACSI After 11-Year Run
Updated
Updated · USA TODAY · Jul 20
Jersey Mike's Ousts Chick-fil-A by 1 Point in ACSI After 11-Year Run
3 articles · Updated · USA TODAY · Jul 20
Summary
Jersey Mike's scored 84 in the latest American Customer Satisfaction Index, edging Chick-fil-A's 83 to take the quick-service top spot.
Chick-fil-A did not lose ground—its score held steady from the prior survey—while Jersey Mike's gained enough on freshness, variety and perceived value to move ahead.
The shift points to tighter competition across fast food as overall customer satisfaction in the category declined from a year earlier and diners grew more price- and experience-sensitive.
Chick-fil-A still led the chicken segment ahead of chains including Raising Cane's and KFC, and a 2025 drive-thru study gave it a 98% customer satisfaction rate.